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Company Information
City of Johannesburg
from 115 votes

,
Johannesburg
2000

Phone 011-375-5555
Email joburgconnect@joburg.org.za
Website http://www.joburg.org.za/

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Official web site of the City of Johannesburg, information for residents and visitors, what's on, city services, daily news reports.

 
Understanding the City's new tariffs

We review our tariffs every year, and this year the changes are based on a variety of important financial, social and environmental factors:

  • An increasing demand on limited and fast depleting resources;
  • Current national electricity supply constraints;
  • Projected shortage of water resources by 2025;
  • Depleting landfill space;
  • The need to respond positively to climate change initiatives to minimise the impact of global warming;
  • Making the services affordable to indigent people; and
  • A need to change user consumption behaviour to ensure resource conservation through education, awareness and incentives.

Electricity 

Increased input costs from both our suppliers (Kelvin Power and Eskom) have resulted in an increased electricity charge of 38.6%.

Water and Sanitation 

A structural change means that the tariffs will continue to be based on a rising block tariff structure, with the introduction of a new band. The current band for consumption of 21kl to 40kl has been divided into a band for consumption of 21kl to 30kl, and a further band for 31kl to 40kl has been created.

Refuse collection 

The domestic tariffs have previously been determined on the basis of erf size. This has been changed as there's no direct correlation between the size of a property and the amount of general waste it generates.

Property Rates 

As per the new Municipal Property Rates Act, effective as of 1 July 2008, a separate rate in the Rand is being charged for each category of property listed in the rates policy.

City Services Tariffs 2008 / 09
  • Electricity Supply
  • Water and Sanitation
  • Refuse Collection
  • Assessment Rates
Questions you ask us most often:
  • How do I open an account for water and electricity?
  • How do I apply for a refund?
  • When do you issue a refund?
  • How do I apply for a Clearance Certificate, and from where?
  • What type of queries can be handled immediately at Joburg Connect?
  • Can I pay my account online?
  • What is eServices?
Contact us

Questions you ask us most often
General Enquiries
  • What is eServices?
  • My water/power has been cut off. How do I get reconnected?
  • Where's my nearest Customer Service Centre?
  • Grass has grown very high on a vacant stand in my street and is a potential hiding spot for criminals. Who can I call to have the grass cut?
  • What's the difference between a street address and a stand number?
  • There are a large number of rats in my garden and I need to get rid of them. Who do I call?
  • My neighbours are too noisy. Who can I report this to?
  • How do I request a copy of my tenant's statement?
  • There's a vacant area close to my home that people use to dump rubbish. How can I report this?
City Power
  • What do I do if my power goes off?
  • Can I receive my statement electronically?
  • My electricity bill was the same for months, and then it suddenly went up. Why would this happen?
  • How do I find out when my meter is due to be read?
  • There is a City Power vehicle which parks in the street near my house ? who can I contact to confirm its purpose?
  • Does City Power have a separate load shedding schedule from Eskom?
Joburg Water
  • How do you calculate the charge for my monthly water consumption?
  • If I'm unable to settle the outstanding balance on my water account, can I make an arrangement to settle it over time?
  • Can I receive my statement via email?
  • Can I have a prepaid water meter installed?
  • Who qualifies for free water each month?
  • I'm moving house and want to finalise my water account - how do I do this?
  • I've just bought a property. Must I have my own water account with Joburg Water, or can I inherit the previous owner's account?
City Parks
  • A tree on my pavement needs to be pruned / trimmed / cut / removed. What do I do?
  • How do I arrange for the long grass on my pavement to be cut?
  • An open space in my area needs to be cleaned / grass needs to be cut. How do I arrange this?
  • A park in my suburb needs to be upgraded / maintained. Who do I talk to about this?
  • I want to book one of City Parks' facilities for an organised event/ function. Can this be done?
  • A tree fell onto my car/house/boundary wall. The tree was removed by City Parks but I want to claim for damages.
  • I want to buy/lease an undeveloped or developed park on a permanent basis. Who is responsible for arranging this?
  • I want to develop/upgrade a park in partnership with City Parks. What is the process for this?
Pikitup
  • My rubbish bin has been damaged and needs to be replaced; how do I organise this?
  • My rubbish hasn't been collected; how can I report this?
  • I need permanent rubbish containers to be placed at my business; who do I call to organise this?
  • My bin was stolen! Can you replace it for me?
  • I need a new / additional rubbish bin. How do I apply for this?
Planning
  • Who has to submit building plans?
  • Where can I get an application form?
  • How do I submit the plan?
  • How much does it cost to submit an application?
  • What if I don't submit a plan?
  • What if no building inspector notices my illegal alterations?
  • How can I track my building plan application?
  • What does the Council need from me before it considers my plan?



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Comments Posted By People ...



Julle kliente dienste is uiters pateties en het ek in my lewe nog nie sulke slegte diens ontvang soos by City of JHB nie !!!!!!!!!!! As die telefone nie net aanhoudend lui nie, word mens sommer net afgensy as jy wel deurkom na iemand toe, soos byvoorbeeld het ek op 18-11-2011 met 'n Saniel gepraat en begin deur te se ek is baie ontstel met hulle slegte diens en dat mens nooit enige iemand in die hande kry nie toe is daar 'n stilte en niemand praat nie, uiters swak as jy my vra !!!!!!!!!! Ons werk op 'n bestorwe boedel waar die kliente drie (3) jaar terug hulle meter vervang het maar City of JHB doen nogsteeds geskatte meterlesig op die ou meter ????? EK wil bitter graag weet hoe julle dit regkry. En dan het City of JHB ons kliente se krag in die laaste maand al 2 keer gaan probeer afsit omrede die rekening agterstallig is. Dit is 'n boedel aangeleentheid en dus het ons julle in kennis gestel van die afsterwe van Mnr Oosthuizen en dat die rekening oorgedra gaan word in Mev Oosthuizen se naam en dat die volle uitstaande bedrag vereffen sal word sodra die uitlading syfers aangevra word. Ons het die skrywes en korrespondensie op 08 Julie 2011 versend en het tot op datum nog geen terugvoer van julle kant af ontvang nie !!!!!!!!!!!!!!!!!!! Hoe moet die klient 'n rekening betaal wat nie eers op die regte meter gelees word nie. City of JHB het aan ons klient erken dat daar krediet is wat aan haar uitbetaal moet word en tot op datum het sy niks vanaf julle gehoor nie. Maar sy moet julle rekening betaal maar wag al drie (3) jaar dat sy terugbetaal word vir betalings gemaak aan julle op 'n foutiewe meter. Vertrou vind bovermelde aangeleenthede in order en verneem ons graag van u.
From : Zanita van Staden
I think it is absolutely disgusting that the phones just ring off the hook at your department. I have been trying to phone for the last hour to find out about installing a pre-paid meter. Surely a business like this should take pride I guess not.
From : Ilze Foxcroft
Every time there is power failure or electricity cut offs, when power is restored most of my appliance and plugs are damaged. Yesterday there was a power failure in my area and my Geyser is now not working. I have to call out an electrician every time there is a power failure on my premises and this is costing me a lot of money, let alone the pathetic billings I get because people just estimate and charge us an interim. The service on both your telephone and call centre leaves much to be desired. . This is not on. I do miss the government pre 1994
From : Meshack Madibeng

 

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