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CAN THEY BE CALLED A SECURITY COMPANY
THE INCIDENT
On 21 January 2009, we had a burglary at our home. My son received a telephone call to advise that the alarm at home had been triggered (Florida area). My son rushed home from Fairlands where he works. The response time was half an hour. We have since heard nothing from Top Security, no investigation whatsoever. We tried contacting your emergency number which just rings.
A previous episode we had was panic button was pressed by my daughter as she was alone at home and there were two guys at the gate trying to open the gate. Their response time was two hours. I had left the my office in Sandton after my daughter called me and reached home in half an hour.
On 2 February, my son once again receives a call at 11h50 to advising him that the alarm had been triggered. He rushes home from the doctor and waits until 12h25 after he had checked the property and no security company had arrived and he went back to the doctor. When we received the attendance receipt in the post box it was written at 13h05. 1 hour 15 minutes later.
I spoke to one Lynn Williams who undertook to investigate the matter and send out emails but as at 14h00 nobody had contacted us.
Are they any use to the people.
From : Cynthia Mackenzie